.MD Brain

Refund & Cancellation Policy

Version 2026-09-29 · effective September 29, 2026

This policy explains how cancelling, pausing, and refunds work for .MD Brain subscriptions. It is part of our Terms of Service.

Cancelling

• You can cancel any time in Web Admin → Settings → Billing & Plan.
• Your subscription is prepaid, so cancelling takes effect at the end of the month you have already paid for. You keep your level until then, and nothing more is charged.
• Changed your mind? Choose Keep my subscription in Billing & Plan any time before that date.
• After service stops, your data is kept for 180 days so you can come back, then it may be deleted.

Pausing instead of cancelling

• You can pause for 1, 2, or 3 months (at most 3 paused months in any 12 months).
• The pause starts at the end of the month you have already paid for. While paused, nothing is charged, paid features are stopped, and your data is kept.
• Your plan resumes automatically on the resume date with a normal monthly charge, and that day becomes your new billing date. You can also resume early from Billing & Plan, which charges right away.

Refunds

• Monthly charges are paid in advance and are not refunded for unused time, including the rest of a month after you cancel, pause, or move to a lower level.
• The Level III monthly AI limit is prepaid AI usage. Unused AI limit is not refunded and does not carry over to the next month.
• The free trial costs nothing, so there is nothing to refund.
• We will refund, to your original payment method:
  • a duplicate charge or a charge made in error;
  • a charge made after your cancellation had already taken effect;
  • a month in which .MD Brain was unavailable for most of the month because of a problem on our side.
• To ask for a refund, write to [email protected] or use Contact Us within 30 days of the charge. Include the email on your account and the invoice date.
• Other refunds are at our discretion. Refunds usually appear on your statement within 5–10 business days.

Payment disputes

Please contact us before opening a dispute or chargeback with your bank or PayPal. We can usually fix billing problems faster. While a dispute is open, service on the account is stopped.